5 year goals!

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The Hostgator web hosting thread below was started by sayingWOWoWOW on 2010-02-28 10:36:20:

I came here, referred by Brian Sa, a Host Gator sales rep, looking to read the pre-sales FAQ’S etc. What I saw next… I’m just sayingWOWoWOW… the reviews of SUPPORT scare me, and I’m not a very timid person, not at all! This isn’t good for business… especially MY business! SUPPORT IS CRUCIAL! UPTIME IS CRUCIAL! MANAGEMENT OF SERVERS IS CRUCIAL! (and Management means management! not "maintenance" which is patch updates etc.)

I don’t know what to say! G-Man’s at a loss for words! That’s a first! This is BAD!

Well, I had my eyes on 5 years plus with Host Gator, by a good referer… now… not so sure about that… now I’m just sayingWOWoWOW!

I wanted a reseller account to start out small, with all the "goodies’ so I could use Memberspeed etc. and learn while building. In a year I would have made every attempt to go "dedicated" and keep stepping towards my goal… which is IT sales, all Channel Marketing, done right, with ingram Micro, Tech Data, Merisel, Synnergy, and the "big boys"! I would of course get everything from HostGator when I did. That means a BIG srver box, redundancy, backed up everything and the whole enchilada!

I’m just sayingWOWoWOW! For me… SUPPORT IS EVERYTHING! Period!

I’d FIX ANY AND ALL SUPPORT ISSUES… even if it costs you EVERY CENT OF PROFIT FOR THE NEXT 3 YEARS! WE THE PEOPLE… build the company’s like Host Gator.. by word of mouth mostly… and the CUSTOMER… COMES FIRST! In this business… YOU SUPPORT THE BUSINESS CLIENTS FIRST… the "little guys" get it NEXT… but they still get it!

My best advice is to keep the forum OPEN and allow these kinds of comments, BUT LEARN, and GROW from them.

This need your undivided attention! I can’t with a good mind and clear conscience buy into anything without 100% ROCK SOLID SUPPORT!

Guido Zecckine III, Entrepreneur

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