60% packet loss on XLhost routers ?

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This web hosting review was started by FreakyDeaky on 2009-11-24 11:00:10:

Can anyone tell me if there is a way to contact XLhost.com and inform them of this problems ?
The normal methods I have tried did not work.

No wonder we are getting 25sec page loads for UK visitors.

I can understand level3 having issues and packet loss, that is normal but this from xlhost.com is over the top and unacceptable.

O wow can not post a trace route = no smiley and vb code come on there is no smiley or vb code.

pastebin.com/m15aadc3b

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