account cancellation

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This Hostgator thread was started by torcust on 2009-11-10 12:05:11:

I had a shared hosting account with HostGator, but for some reasons I had to cancel it on Nov 1.

I didn’t get any response until Nov 4, and it was confirmed on Nov 4 that the account had been canceled.

Now my credit card was still billed and i was charged on the same day as the account was cancelled. what’s going on ? Do you need 3 days to respond to a cancellation request and still charge me one more time just before the account is closed?

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