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This Hostgator thread was started by gtal58 on 2010-04-27 14:02:35:

I am trying to add on a new domain. I watched the video again (I have done this before with no issue but I watched it again anyhow and searched the forum for an answer to this but can’t seem to resolve).
I put in my new domain name and click on the Subdomain/Ftp username box and then tab down to the password box. The boxes are filling in automatically but I keep getting a message that says "that is not a valid Subdomain/Ftp username".
However I can’t get any idea why or what is wanted in this box. I have tried typing every format into this box but keep getting the same message.

Can anyone help me understand what is needed in this box and what protocol they’re looking for?

Thanks for your help.
Gale

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