Billing issues [resolved]

Unlimited Shared hosting & Unlimited Disk Space from $5.95 - Dreamhost
Solid Managed VPS with 4 IP's from $60 - Liquid Web
Lightning Fast Dedicated Servers & 1GB RAM from $149 - Liquid Web
#1 Domain Registration with WHOIS Privacy - Just $9.95

This Hostgator thread was started by hhstudio on 2010-01-13 16:38:13:

Well I will start by saying that I do owe money and my account is suspended. I am currently getting ready to move to a different service provider for VPS as the new provider is more willing to work in situations where the account is suspended if we get it suspended.

Host gator used to be good about helping us out and giving us extra time when we needed it, and we always paid when we said we would.

This last time we asked for a couple of days just get to some backups off the server or asked that they provide backups to the sites for us but they are refusing to help us out in any way shape or form when it comes to that all they could say is we have VPS solutions.

Now why would I want to keep myself in the same area where they are not willing to work with me now why in the heck would I stay for the VPS with the same company.

I also do not like having to charge clients or eat $10 to install SSL’s when I could go to one of a millions hosts who do not charge for SSL installs because they give you the option to do it yourself.

So if you want to eat costs for SSL installs or charge clients for doing something to make their customers safer choose Hostgator.

That has bugged me for some time but have been willing to over look it until this stuff came up. Now I am frustrated and I think it is vary stupid that they will not allow us to retrieve backups of our sites, not theirs ours.

If I have to I will explain to the customers that have not left that the reason they will have to start their sites again is because the backend host is unwilling to work with us and then let the clients come this way.

This is why so many people do not like reseller hosts because the backend host provider would rather give the client the run around rather than help. I have read many other posts on here about being given the run around and i have had the run around too.

Also have had the different answers based on who you talk to.

I will say I would not recommend hostgator to a single person in fact right now I would tell everyone to stay away from hostgator and not used them.

Join in on the original post at the Hostgator Forum, Sign up for Hostgator or view our Review of Hostgator.