Domain expiry warning

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This Hostgator support thread was started by B16Enk on 2010-03-10 16:23:37:

For the second or third time I have again encountered the frustration and embarrassment of having one of my domains parked, and my site unavailable, even though the Domain reg bill was paid well in advance..

Your billing system has hiccups, and some how had failed to register my payment yet again.

Surely a 2nd ‘final’ domain expiry warning could be implemented say one or two days before you park?

Had this been the case I could have made billing aware of the system failure, and also precluded the embarassing situation where I have to explain to 60 or 70 of my active users that the hosting company has cocked up again.

Hostgator is a great company, and I have made professional recommendations to E-Businesses that have taken up Hostgator packages.

For them this event would represent a real cost, I’m lucky in that the site that went down is a hobbyist site and as such is not revenue generating.

Your chat technician suggesting I hop onto chat to advise I have made payment, whilst a sound idea of itself, is I would venture a little impractical and requires a pessimistic (and dare I say knowledgable) view of Hostgators billing system.

I nearly ranted didn’t I

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