Domain Issue [resolved]

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The Hostgator web hosting thread below was started by chrissyg on 2009-02-03 10:34:14:

I’ve been a Host Gator customer since 2004, and although they’ve been fine for the most part, today I’m considering moving on.

I set my domain to auto-renew after I missed its expiration a few years ago. That worked - I got my reminder and invoice as expected, paid it, received confirmation of payment, and went merrily on my way until today, when I stopped receiving email and my site was replaced by a faux search-site page called something along the lines of ‘Nanny Family Feud’. Not cool. It’s been over a week since Host Gator received my payment (ticket GBA-3426050) via PayPal.

My beef with Host Gator isn’t with their internet services, which have been adequate, but with their renewal/billing/support services:
- The domain took moments to renew and should not have been allowed to expire in the first place.
- I initially called and spent 15 minutes waiting on the phone until the person who answered declared it a bad connection, told me to call back, and hung up on me.
- I then turned to support chat, where the representative did get the site renewed, but also informed me that he had no idea why this happened and there was basically no way to prevent this from happening in the future.

My business with Host Gator is quite inconsequential compared to most, but I do still expect it to work. If it doesn’t work, I expect to be offered solutions. I’m grateful the problem was resolved fairly quickly, but it was inconvenient and alarming, and that’s changed my impression of the company for the worse.

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