Effective method to complaint?

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This Dreamhost support thread was started by lau8899 on 2009-11-20 05:52:37:

Post Reply? Hi I found the my sites hosted by DreamHost are very slow and unstable. I sent request to CS for many times but every reply were not related and even nonsense. Any guys also had such experience? Please give me some advise. I’m new to here and I don’t wanted to give up my paid service charge and switch to another hosting company… I don’t think all of you guys have the same problem because my friend who also use dreamhost but his site up and running find (http://blog.hk). But my site (http://hkcollege.net) was unstable or even down for about 2 weeks… Thanks and Regards. Root Lau

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