Email issues [resolved]

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This Hostgator support thread was started by fashionlow on 2009-12-05 10:58:16:

I decided to post my problems here to see if someone could help me before cancelling my service with HG. . I think his company has great plans/prices, but I can’t keep this service if I continue having problems. Basically,, I upgraded from a "BABY" plan to a VPS plan(level 3). The reason why I upgraded was b/c of a shopping that I will be implement (Magento). I have paid a lot of money to have the cart re-design with several different features AND I REALLY WOULD LIKE TO KEEP MY SERVICE WITH HG.

The issue that I’m having “NOW” is with Outlook. I cannot send emails and I’m getting an STMP error (see below) I’ve contacted Microsoft and my IPS provider and basically I was told to contact my hosting company. When I contacted HG, I was told to contact my ISP provider again. I’m going from one problem to another ,yesterday it was issues with cpanel not being installed. Personally, I think there’s some issue with the plan I upgraded to, b/c I was not having any issue (NONE WHAT SO EVER) until my account was converted over to a VPS plan.

If someone could please help….

Task - Sending’ reported error (0×80042109) : ‘Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’

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