GNAX/Netdepot Review -Avoid at all costs

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The review of this dedicated web host was started by ValueSeedbox on 2009-06-30 20:28:47:

Summary:
I ordered a 5506 from Netdepot on the 10th of June and did not recieve it until the 22nd.

I expected 24 hour setup as the site claimed to provide, so after a few days I got irritated I did not have the server.
I went onto their support site and saw that the "Live Support" was aparently online, so I signed in to the live support and waited for someone to connect to the chat session, I waited an hour until giving up and putting in a normal support ticket.
I never received a response to this support ticket so on the 18th I created another.
On the 19th I called Netdepot but no one picked up the phone. The next day I finally got a response when after trying the live chat support again to no-avail, I see a link on the sales page for live chat for sales related enquiries.
I explain my problems to the rep in this chat and she says that the appropriate people have been notified.
I eventually get a response to my support tickets later in the day, and the server is finally set-up and operational the next evening.
At this point they email me asking for photos of the back and front of my credit card threatening to cut off my server if I did not produce it within 3 days.
That was the last straw, I just said **** It and didn’t bother sending the photo, this company treats its customers as if they are worthless.

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