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This Hostgator support thread was started by usa2k on 2009-05-16 08:00:45:

I would like to shave pennies off the price at renewal. Most other companies like Godaddy let you use a current special. HostGator seems to have only introductory specials, and depend on their new customers to want the reliability, and awesome customer support they have come to know. Competence and fast support is a great retention tool. It would make me weigh that factor very high over price.

Case in point for why HostGator rocks
I am using the Drupal Framework for my sites on the Shared Hosting Business plan. Have a little trouble getting the free SSL certificate working. Put in a ticket, and it just gets done right away! It feels like you have concierge service. http://usa2k.com was all set.

Case in point for why HostGator rocks
Using Drupal for my site http://artist-247.com as an add-on domain. Yesterday I thought the module "subdomain" would be a graet enhancement to the site, but it had special server requirements.

Quote:

STEP 3: Enable wildcard DNS on your DNS hosting provider (e.g. *.example.com) STEP 4: Configure wildcard virtual hosts. For apache or lighttpd, see below. For other web servers, consult their documentation.

Quote:

================================================== ========= CONFIGURING APACHE ================================================== ========= STEP 1: Edit httpd.conf, enable mod_rewrite and configure wildcard virtual hosts. An example configuration that you can append to your httpd.conf is below. Replace the domain name and directory as appropriate, save, and restart apache. 1. NameVirtualHost *:80 2. <VirtualHost *:80> 3. ServerAdmin webmaster@example.com 4. DocumentRoot /var/www/html 5. ServerName example.com 6. ServerAlias *.example.com 7. 8. <Directory "/var/www/html"> 9. AllowOverride All 10. </Directory> 11. </VirtualHost>

At 7:29 PM I submitted at ticket, and 9:09 PM the settings were working! This was a feature I thought would only be possible on a dedicated account. It was either more simple than I thought, or support is (and it really seems they are) very knowledgeable.

Now if you click on a user link, it will go to [user].artist-247.com and show their public profile as a start of what I can develop with this enhanced ability.

On renewal, should I stay, as seems likely, I am sure I will at least get what I pay for.

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