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The review of this web host was started by Matt - HostPenguin on 2009-01-31 01:28:42:

Well, let me start off and say that i’m so frustrated with iHubnet.com. I’ve been using their WHMCS/Hosted Licensing services for one of my other services that I offer. I signed up with them about 3-4 months ago and the start was pretty rocky.

1st issue:
I hoped on livechat and told them that I needed my whmcs license key. I was instructed to post a support ticket requesting the license, as it can be issued over livechat. I thought that was fine due to livechat not typically being the correct support method or a secure way to provide licenses. I tried to submit a ticket only to see a license error on their kayako support system. I told Matt that I couldn’t submit a ticket and was instructed to wait for the license error to be fixed on Kayako. I waited about 12+ hours for the helpdesk to finally return to normal. So I ended up waiting and waiting (24 hours give/take) to have my license finally issued. I ended up just canceling with them and requested a refund. I needed a license setup and just went back to licensepal.com.

2nd Issue
Once my license was running out with licensepal.com again; I decided to give them a try one last time. This this time the license was issued a new license in a couple of hours this time and was fine with me. I than used their services for about two months now and today I logged into my whmcs to see the wonderful "license expired". I quickly jumped on livechat to speak with Matt from ihubnet. I told him about my issue and was stated to wait for John to fix it.

Let me explain something first I use that WHMCS License for support, orders, and etc. The past few times i’ve had issues with the WHMCS license I waited a day or a few hours. So I explained to Matt that this is not acceptable and I need my license reissued basically now. He told me that he couldn’t do it and John would have to do it.

I than asked why he couldn’t do anything such as reissue my license and basically was told he controls no aspects of it. I than asked, was my license not paid by iHubnet? He told me he was not sure. I’m sorry but that answer is not acceptable to me and it sounds like a huge communication issue on their end.

Overall

Value: 8
Support: 6
Hospitality: 3

I have not once received an apologize for any of my issues besides "i’m sorry and john will fix this". You figured that after my issue was fixed they would explain what happened and apologize again. I know when I make a mistake the first thing I do is clearly explain to my client what happened especially if it was our fault and apologize again!

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