May 12, 2009 Network Outage Details

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The Hostgator web hosting thread below was started by GatorDHanna on 2009-05-12 17:33:48:

Update on May 13, 2009: We noticed approximately 10 minutes of downtime for a few of our dedicated server customers who have dedicated servers in the H1 and H2 datacenters located in Houston. Sites were unavailable for approximately 10 minutes, starting at 10:20 AM CT. This second outage did not affect shared or reseller customers whatsoever. We are awaiting further details from The Planet about the cause of this outage. From what we know so far, the issues in Houston outage were on the CAR (customer access router) level and not related to an IP block or yesterday’s issues.

On May 12, 2009 around approximately 4:50 PM CT, a number of HostGator’s servers went down due to a widespread network outage at The Planet, HostGator’s datacenter and network provider.

The Planet has provided the following information, which we will continue to update as it becomes available:

• Issues limited to The Planet’s H1, H2, and D6 datacenters.
• There was a block of IP addresses that were not advertising correctly to the rest of the Internet.
• The Planet is investigating

Approximately 25 minutes later, service was fully restored to HostGator’s customers and to HostGator’s main website. Support channels (phone, live chat, tickets) continue to be busy, but response times should return back to normal soon.

During the brief outage, HostGator provided frequent updates on its Twitter account available at http://twitter.com/hostgator.

The Planet is investigating the cause of this issue and we’ll report back what we hear from them on this forum post and on Twitter.

If your website was down more than 45 minutes due to this outage and any other downtime events in the past month, please let our sales team know. We will of course honor our standard 99.9% uptime guarantee.

Thank you for your patience and understanding.

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