Mindless inconsiderate action from HostGator

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This Hostgator support thread was started by dlgoodchild on 2009-08-14 08:19:08:

Hi,

As many people I’m sure know there has been quite a bit of disruption for reseller hosting customers.

This was extremely unprofessional of HostGator. Where was the email to customers to tell them about this. Ok, you posted it in a forum ON THE DAY of the interruption! Not only this, I had to go onto live chat to then be pointed to the forum post. You should be pushing this information to us, particularly when it affects many peoples business, peoples emails, and peoples sales!!!

HELLO? Are you insane? You just take many sites offline at your will without telling your customers which affect then many more customers?

A forum post IS NOT telling your customers. That’s a information pull mechanism …you’re expecting ALL customers to check the forums regularly for these kinds of updates? That’s just not feasible! Come on….

Furthermore, we have no estimated time of completion. How does it take a few hours to upgrade a kernel? Were machines taken offline when not yet being worked on? Doesn’t make much sense how a machine takes hours to be updated.

Due to your lack of foresight and inconsideration, we, your customers, have had to deal then with our customers complaining about downtime and wanting to know answers! This could have been avoided by sending out an email. You certainly have the means to do so through your billing panel at very least. There is no vulnerability out there that is so impending you cannot contact us.

Hugely disappointed in your lack of professionalism. Up until now, I had confidence in HostGator. As of today, I do not have anywhere near the confidence I once had. Enough so that I’m going to reconsider where I host future services.

Regards,

Dave.

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