Ping return timed out

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The review of this web host was started by lightstarm2k on 2009-09-07 16:28:39:

I have a hosting account, I can open my website but when I use online ping via ping websites all result are "connection timed out" or "Packets lost (100%) "

Can you explain? does this have affect to my traffic? I lost lots of visitors.

thanks

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