Presales Question

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This Hostgator thread was started by dela11 on 2009-05-17 20:35:26:

I am looking to opening up a reseller hosting business very soon and am looking for some answers from those who have done it before.

1. Should I form an LLC before signing up for my reseller account? Is this best practice and will I need to do so before I sell any hosting packages? (FYI, I have a couple people already wanting to purchase from me).
2. I’m picking HG for my reseller host because of their reputation for support. I need them to handle the support 24/7. How do my customers contact them for support? I’m assuming email and instatn chat are options, but is phone support also available and if so is it truly transparent?
3. Should I also list a local number on my site even though I want to have HG handle support issues and some presales questions?

Thanks in advance for you answers.

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