Question on hosting

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The Hostgator web hosting thread below was started by kaybaxter on 2009-08-11 12:23:52:

I tried to get through on your 866 number but after waiting 30 mins gave up

So my first question has to be if your sales number takes that long how long is the average wait for tech support??? Sorry but it kinda worries me

I know the packages say they will set up your site for free does that include forums?? My site is an invision forum that I need a new host for. My current host keeps going down now for 2 weeks and no answers on to when it will be fixed or why its going down. I really need a reliable host that doesnt go down every day. But I also need the forum moved to the new host

Once I order and pay how long until the site is moved the new hosting started?

Thanks in advance. My website is www.americanshetlandponyforum.com if you need to see it. But it might be down again

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