[Review] MDD Hosting

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This web hosting review was started by TigerXtrm on 2009-11-24 09:06:33:

I’m pretty sure that MDD Hosting has already built up a reputation around here as being a good quality web host. The owner, Mike, really has his act together when it comes to running his little company and the high level of customer service is unlike anything I have ever seen with web hosting companies. I’ve been with MDD Hosting for about 4 months now.

Setup
Setting up my account was a breeze. Filled out the forms, activated the account and I was able to access my cPanel in less than 10 minutes from signing up. After discovering a small mistake in the domain/package name, Mike took care of the problem in a couple of minutes after sending in the ticket.

Support
MDD Hosting offers cPanel to handle your site behind the scenes, but if for some reason you can’t manage to do something you can always feel free to send in a support ticket. Most of the time you will receive an answer in less then 15 minutes. The replies to these tickets feel personal and don’t seem copy pasted ever. This is a small detail but makes the customer experience a little more personal, which is good. You’d be tempted to start a conversation with the guy through the ticketing system.

Most of the time you’ll find that any problem you have is dealt with almost instantly. Should you have special requests, like I did when I needed a package renamed, Mike has no problem doing it for you. Do expect to pay a small fee for labor intensive work, but know that those fees are not set in stone. Mike is a reasonable guy and if you come up with a reasonable price for the work, it isn’t hard to strike a deal with the guy.

Support system is top notch, best I’ve ever seen with a web host.

Servers
In the 4 months I’ve been with MDD Hosting little problems have come up. Not a single minute of unexplained downtime and connection speed to the server is super fast without fail.

There were a few instances where the servers were being DDOS’d but even when that happened it hardly affected the websites on it because of Mike’s quick response in working together with the data-center to reroute the attack.

Conclusion
MDD Hosting is a great host. They are not the cheapest host around, but in return for a few extra bucks you can rest assure that your website is in good hands. Mike is a professional who I will happily host my website with for years to come.

Rating: 5/5

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