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This Hostgator thread was started by trevorl31 on 2010-03-10 10:36:33:

I have today requested the cancellation of my account under it’s 45day gaurantee. I have recieved the ticket back as ackknowledgement of the cancellation but am still waiting for any action.

This came about from service that I feel that I have recieved. I recently purchased a new baby hosting pack and it was activated. I uploaded my joomla sites which are not that busy by any stretch of the imagination. The sites were slow (still are especially in the backend)

However they never were when I was on an older HG Plan on a different server. I was asked to carry out ping requests etc, but as I said I thought it was more of a slow database mysql thing. Having said that I could be wrong.

I did however in order to save the hassle that I knew would follow asked to be moved back to the old server, aparrently "HG are not in the habbit" of doing this…. I was not asking you to make it a regular occurance simply a matter of saving time. Come on, I mean how long do you want to spend troubleshooting an issue / annoying your customer? Vs an easy fix that build consumer trust??

Anyhow having carried out ping tests and tracert test as required saw no improvement at my end. I have other sites running the same setup with other hosts and I don’t get this issue.

After waiting I have decided that I don’t want to continue in this manor so I have requested and am awaiting for my account to be cancelled and a refund to be issued.

A few things that have wound be up in particular;

The somewhat lax approach by some (not all) of the online chat providers, one I spoke to when I mentiontioned that I was thinking of cancelling rather than trying to assist further just sent the link for cancellation! Strange way to try and keep customers.

2.After I have been told that they think it is an issue with my isp i explained that I get the same issue on 3 different isp providers. (By the way support my ip is dynamic) not sure how you are going to test that when it changes when I log off and reboot???

3. After you have spent a while online chat and have not gotten anywhere they cant open a support ticket for you

4. Made to feel an idiot (not technically) but it almost seems like I am interrupting someones coffee break.

So please can you process my cancellation and refund quickly so I may move elsewhere….

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