Two Years - Score 8/10

Unlimited Shared hosting & Unlimited Disk Space from $5.95 - Dreamhost
Solid Managed VPS with 4 IP's from $60 - Liquid Web
Lightning Fast Dedicated Servers & 1GB RAM from $149 - Liquid Web
#1 Domain Registration with WHOIS Privacy - Just $9.95

This Hostgator thread was started by kevinsh1 on 2009-05-12 17:39:27:

Heya folks, just thought I’d give my two cents.

I’ve been a HostGator customer after moving my client’s sites from <brand x>. 99% of the time, everything is fantastic, and my customers are happy ones; granted, I don’t have a huge amount of sites here, but they are important clients.

However, we did have a brief outage today, about 15 minutes, where all my sites were unavailable. No problem, that’s to be expected (I have over 20yrs experience in Executive IT Management) from time to time, here in the real world.

What I do hope someone reads and passes on somewhere, or decides to "do the right thing" about, is the fact that we’re expected to watch the HostGator forums for maintainance windows and other downtime. That’s a bit 1985.

I know you have my email address - you send me an invoicing reminder once a month If I have advance notice (where possible, emergency outages are emergency outages, it happens), I can warn my customers, and in turn they are very happy. For this very reason alone, frankly, I will not be moving my Windows clients to HostGator, until this is resolved.

Thanks, keep up the good work, let’s make it great though

Kevin

Join in on the original post at the Hostgator Forum, Get a Hostgator Plan or view our Review of Hostgator.