Velcom

This is a totally impartial review of Velcom, we don't recommend hosts just to make money from you. Let us help you choose a reliable host that suits your needs.

Velcom Interview

We asked each host on our database the same 10 questions:

Where are your servers located (Geographically)?

Our hosting is based in Canada.

What is your average support ticket response time?

10-30 minutes

Do your support staff work at the datacenter, or remotely?

Both. We have NOC’s along with remote technicians.

What is your average monthly uptime percentage (i.e. 99.9%)?

99.9%

How do you communicate downtime, outages & hardware issues with your customers?

Depending on the nature. If an emergency occurs we try to remedy the situation as quickly as possible and at the same time notify our customers, but if it’s a planned window then we notify our customers prior via e-mail.

How well do you handle Traffic Spikes (i.e. Digg.com)? Do you have measures to accomodate this or do you make the site unavailable?

We don’t have this problem our peering arrangements are not saturated.

What measures do you have in place to help users scale their hosting needs with demand?

Whatever our customer requirements are, we are there to assist them to reach those needs

On a Shared Node or VPS Node how many users do you tend to allow?

Depending on the configuration of a server. On our older platform type Xeon’s we place roughly 200-300 customers per node and if resources are in excess use we migrate users off to a new node.

Some hosts offer Burst RAM & others prefer just to offer Guaranteed. Which solution do you offer & why?

We don’t offer VPS at this time, its something in development currently.

In 100 words or less, why should our readers host with you?

We’ve been in business over 6 years now and understand what type of services webmasters need. We also feel our prices are very very competitive with many value added services.